How much does shipping cost?
The Pipe Store is a leader in packaging and shipping. We offer great shipping rates. We also offer International shipping.
How long does shipping take?
Shipping is delivered via USPS or FedEx, and takes anywhere from 3-5 business days.
How long until my order ships?
All orders placed before 2pm EST ship out same day (Mon-Fri). Orders placed after 2pm ship the following business day.
Do you offer discreet packaging?
The Pipe Store offers discreet packaging, For your privacy, all packages are shipped in unmarked brown or standard USPS Priority boxes with a return address of The Pipe Store LLC. There will be no mention of The Pipe Store on your package.
The Pipe Store will show up on your billing statement. We cannot change this due to Visa/Mastercard regulations, and we apologize in advance for the inconvenience.
Do you offer international shipping?
We offer international shipping to an ever-growing list of countries around the world. A complete list of available countries is available within the shipping stage of checkout.
Do you ship to a PO Box?
Yes, we can ship to PO Boxes via USPS. Please do not select FedEx as your shipping method as they are unable to delivery to a PO Box.
What happens if my item breaks during shipping?
In addition to a pre-shipment inspection, The Pipe Store has the highest quality control program in the industry and developed the best packaging methods to ensure your items arrive in the same condition they left our facility.
In the unlikely event you receive a damaged or defective item, The Pipe Store will replace it at no cost. Notify our support team within 48 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest.
Don't throw anything away until you speak with a rep; we might need the package back! In the event you're asked to ship a package back, we will always provide a prepaid return shipping label. Learn more about out return policy or file a return using the links below.